Bombay hair tape-in extensions review: ***If you purchased tape-in hair extensions from Bombay Hair, please leave your review at the bottom of this page!***
Bombay Hair tape-in extensions reviews
BombayHair.com Reviews: Did you buy tape-in hair extensions from Bombay Hair? If so, please leave your Bombay Hair’s tape-in extension review below. In this review, I will be reviewing Bombay Hair. I purchased Bombay Hair extensions with my own money. This is an unbiased review.
Table of content
- Introduction
- Bombay Hair tape-in extensions review
- Bombay Hair reviews
- Testing Bombay Hair extensions
- Weight of the hair
- Quality of the tapes
- After installation
- General experience shopping on Bombay Hair
- Bombay Hair prices
- The final verdict
- Pros and Cons
Introduction
For more than ten years now, I have been a professional hairdresser along with my mother. Together, we have handled our customers’ many different hair related challenges and requests, but my personal favorite has always been installing hair extensions. Lately, hair extensions have become quite popular, especially on the internet. Some use it as a necessity while others use them just because they want to look differently.
Either way, as a hairdresser and a certified hair extension technician, I regularly install hair extensions. On top of this, I have also used hair extensions myself.
I have experience with literally all sorts of hair extensions purchased from all the major retailers in the industry, as well as some of the less common retailers.
I like clip in hair extensions but of course, there are many people who do not share this opinion and prefer other types of hair extensions. I had one particular client who wanted me to install tape in hair extensions for her. Now, as I have already said, I usually do not recommend tape in extensions, because they are considerably more expensive when compared to clip in extensions or microbeads extensions. And I definitely don’t want to be that person who tries to upsell expensive products and services to my customers, when a cheaper one would do the job just as well.
But of course, this is only a matter of personal preference. And I know that many of my customers prefer tape in extensions because they are comfortable and easy to take care of. All they need to do is get them installed by a certified hair extensions technician like me and they are sorted for a considerably long time. This is why tape in hair extensions fall under the semi-permanent hair extensions category.
Regardless, I had a customer who wanted me to install tape in hair extensions for her and could afford it too. So, that’s why I bought tape ins this time. The hair company I chose to purchase from this time was Bombay Hair. Read on to find out more about my experience with them.
Bombay Hair tape-in extensions review
I searched for tape in hair extensions on Google and found the company, Bombay Hair.
It’s a hair extensions website that is simple to use with easy to follow payment instructions and offers good communication in terms of confirming your order and delivery. They are one of the more common hair extension retailers that are based in Canada. Over the years, I have found that there aren’t that many local vendors in Canada in the hair extension industry. I hope this will change soon, but for now, Bombay Hair looked like a good addition to the ranks of Canada based hair product retailers.
You can read my complete Bombay Hair review in general by clicking here, where I review their customer service and general pricing. So, if you are looking for some more information about Bombay Hair as a company, then that general review would give you a much more complete picture.
But if you wish to learn more about the hair quality that Bombay Hair sells, then continue reading. In particular, I will be talking about my experience with the tape in hair extensions I purchased from Bombay Hair.
Bombay Hair reviews
However, before I went on to make my purchase, I tried to find out as much as I could about the company. During my research, I found out that the company had supplied hair products to many people and had many happy customers. At least that is what all the happy customer reviews, positive blog posts and video reviews on YouTube seemed to suggest.
However, there is one thing really alarming with Bombay Hair Reviews.
There is a customer testimonial video featuring… one of their employees…
That video review is supposed to be impartial. But it was published by a Bombay Hair employee. And there was never any mention in the video that the reviewer is an actual employee.
I discovered this when watching a video review published by “Miss Chrissy”. In the comment section, someone said that the reviewer “Miss Chrissy” was doing a fake video reviewer since she is employed by Bombay Hair.
And that turned out to be true. Here is a screencast showing exactly what I mean:
I wasn’t happy to see this at all. Honest reviews are important, and seeing that a Bombay Hair employee did a “customer testimonial” type of video was very disappointing. Not only it’s dishonest, but it may actually be illegal. There is no mention anywhere in the video “review” that the reviewer is a Bombay Hair employee.
Additionally, another thing that worried me about Bombay Hair is that their BBB page has lot of bad reviews:
Regardless, it was too late and I’ve already placed my order.
Although in the past, I have often purchased hair extensions from international vendors, usually those based in the US, I found that the duty fees were usually too much. On top of this, the shipping takes way too long, sometimes even a month.
And if you ever need to make a return or get your product refunded or replaced, then it will take just as much time again! So, because of these reasons, I was determined to purchase from a company that would ship from Canada. This is why I gave a chance to Bombay Hair.
Testing Bombay Hair tape-in extensions
Hair extension companies obviously make lots of claims about their products. These include claims about superior hair quality, highly adhesive tapes in case of tape in extensions or clips with a strong grip in case of the clip in extensions etc. Other common claims are about whether the hair used is virgin hair or not, and about how long the hair extensions would typically remain in good condition.
Bombay Hair was no different. I saw on the website and on their social media pages that they claimed to use virgin hair in their hair extensions. I had my doubts about this but there was no way I could test this. They also claimed that their hair quality was really good, and the tapes would stick well. They also claimed that with proper care and handling, the tape in extensions I had purchased should last for a whole year.
So, when I received my parcel, I got down to the task of testing these claims. The quality of the hair seemed good in the sense that the texture was good and smooth, and the hair looked strong. But after the heat test and testing the adhesive tapes, it seemed that the company’s claims of the extensions life of one year might be a little too far-fetched. Read on for more details about the hair quality and the tapes on the hair extensions. I have made sure that I discussed all the positive and negative aspects I encountered during my experience with Bombay Hair so that you can get as unbiased a picture as possible.
However, one thing that is worth mentioning here is that Bombay Hair does not provide any sort of tester strand of hair so that customers can easily test the products before they open the main package. As the company has rather strict conditions that the package should be unopened if you want the product returned, then I don’t see how someone would test the product and then return the product if the test results aren’t up to their expectations. In such a case, a test strand in a separate package can help solve this problem. I know a few companies that offer this service and it would be great of Bombay Hair would consider his too.
The quality of the hair used in these tape in extensions looked quite good at the first glance. The extensions were silky and the blonde color I had purchased was amazing. It was just the shade I was looking for.
However, Bombay Hair had claimed that their hair extensions are made using virgin hair. I really doubt the authenticity of this statement because they offer a wide range of shades and it is almost impossible to find all those shades of hair naturally. Plus, taking into account their affordability, the claim that the hair is virgin hair seemed even more doubtful.
For those who might not know, virgin hair means that the hair wasn’t processed or altered chemically in any way. In other words, the hair manufacturer received the hair from the donor and did not change the color, texture, or do any other changes to the original hair. The manufacturer only assembled the hair to make them usable for hair extensions. This type of hair is really expensive, rare, and is available only in natural hair colors such as black, brown and blonde. So how can Bombay Hair offer colors such as Amber #108, Auburn #33, and Ombre Espresso #1C and still claim that they are using virgin hair? As far as I know, nobody can have naturally ombre hair. Therefore, Bombay hair extensions have been processed chemically (example: dyeing the extensions to make them ombre) and consequently are not virgin hair. To claim that they are virgin hair as they do in their product descriptions and on the packaging is misleading, in my opinion.
Despite the questionability of whether the hair used was virgin hair or not, the quality of the hair looked good initially.
So, I decided to test them out a little more. I tried to straighten out the hair using a straightener to see how the hair quality would hold up when exposed to high temperatures. The hair seemed to dry out after being straightened just once. This was a big turn off. Using hair styling tools is something that is almost unavoidable. Good hair extensions shouldn’t be ruined by it. You can see the pictures below and a video of the Bombay Hair extensions being straightened with a hot tool.
As far as the tapes used on the hair extensions are concerned, these can last you for some time, but definitely not for 1 year as is advertised on Bombay Hair’s website. But to be fair, I highly doubt that any hair extensions can last for that long, especially taking into account the price, regardless of where they are purchased from. The only exception, I feel, is a clip in hair extensions. They can last longer depending on how often you wear them and how you handle them. Nonetheless, I find it very irresponsible from Bombay Hair to claim that their extensions can last up to 1 year… because I assure this will not be the case with the hair quality they offer.
Weight of the Hair
1 set of tape in hair extensions was clearly not enough for a full head, which is why I would recommend you go for 3 to 4 sets depending on how thin or thick your hair is naturally. If you’re buying long hair such as 22 inches, be sure to buy more sets than if you’d buy shorter lengths such as 16 inches. It is a good thing though that Bombay Hair offers hair extensions in a number of weights and lengths and you can easily decide which one you want. The weight of the extensions I received was roughly somewhere between 40 and 50 grams pet set.
Apart from this, I quite liked the way the thickness was distributed from the top to the bottom of the extensions, but it was certainly not the best I have seen. Good top to the bottom distribution of hair extensions helps ensure that you get an even distribution on your head and that the final look of your hair is proportional.
Quality of the Tapes
On the initial inspection, the tapes used in the hair extensions had looked solid enough and seemed to have been made using good quality materials. You can see that in the pictures below. However, I later discovered that this wasn’t the case.
I’m a certified hair extension technician and I’ve been installing tape in extensions for many years. Although Bombay Hair’s tape ins were made using somewhat good quality hair, the problem is in the tapes. They don’t stick well to the hair. The adhesive tapes are not strong enough. This should certainly be improved because there’s nothing more embarrassing than tape in extensions falling out in public. And that is precisely what happened to my colleague and me. My colleague has been installing tape ins for a long time as well and is also a hair extension certified technician, so the problem wasn’t that they hadn’t been installed properly.
The customer returned to the salon soon after I had installed them and complained that her tape ins were not sticking to her hair and were falling out. She had come to me to get them fixed again. To do that, I had to use some of the bonding glue I had in my hair salon. I had purchased that from Sally’s Beauty. Along with that, I also had to use a new roll of adhesive tape that I had purchased from ebay.com so that I could reinstall the tape in extensions. I did it free of charge and thankfully I was able to have a happy customer at the end, but this was only possible because of the glue and extra adhesive tape roll I had available in my hair salon at the time, because without that, Bombay Hair’s adhesive tapes don’t stick that well to the hair. If you’re looking for really strong tape in extensions that will hold firmly, I’d suggest Babe Things tape-in extensions. What really bothered me is that the company ignored me when I complained about the adhesiveness of the tape ins. I sent an email and received an automatic reply from Bombay Hair confirming that they received my email. However, no one got back to me for now over a month. So the company simply decided to ignore me!
The extensions also seemed to be shedding a lot more than is normal. This problem combined with the weak adhesive tapes would mean that the tape ins from Bombay Hair probably won’t last for too long a time, and definitely not for a year as the company claims.
Additionally, as I have already mentioned, I noticed that the extensions become dry when you straighten them with a hot tool. I tried to straighten the extensions as soon as I got them out of the package, since they were a bit wavy, and immediately the extensions were dry. You can see that in the video below too.
After installation
I am happy to report that as far as my customer is concerned, she had a great experience with the quality of the hair and the extensions in general. This made me think that maybe the company had recently improved their hair quality, whereas the negative BBB reviews might be from before they did that. Which might be why we didn’t have the issue that others seemed to be facing in regards to excessive tangling. Another alternative could be that my customer is really experienced in wearing, handling, and maintaining hair extensions. This could be why she had a positive experience with the tape ins from Bombay Hair. She knew how to use them properly so that they would last her for a good time with fewer complaints.
Regardless of the reason though, in her experience, the hair extensions didn’t tangle too much, according to my customer. One thing I have noticed from my experience with extensions is that when using hair extensions, it is important to keep in mind that the key to a positive experience wearing tape ins is to brush them regularly. Remember to brush your hair extensions at least twice a day. It is really easy for extensions to get tangled up regardless of where you buy them from. There really isn’t any type of ‘tangle-free’ extensions.
One drawback that I did experience though was that the extensions bought from Bombay Hair were shedding a lot more than is normal with hair extensions. It was still more or less manageable, but it was still definitely not a good thing taking into account that they weren’t the cheapest tape in extensions providers out there. Given the price I had paid for these tape ins, I had expected them to last longer than this. At this rate, anyone using these extensions would need to get new sets every few months to maintain the same thickness level.
General shopping experience on Bombay Hair
It is not enough to learn about the quality of the extensions offered by a retailer. It is also important to know whether that retailer offer good customer service. I have talked about the company’s website in detail in the company’s review that you can read here. But just a quick recap, the company’s website is nicely built and is user friendly. There are plenty of products available and there are great pictures available for all of these. The website is secure and has all the contact information etc. on it.
My order was delivered by UPS delivery service. There was no option available on the website to switch to a different courier service, which I feel is something that Bombay Hair should reconsider. It took 9 days for my order to be delivered, which is really long in my opinion, especially considering that the order was shipped from within Canada. It should have taken 3 to 4 days only. One of the main reasons I had opted for a Canadian hair product vendor was that I did not want to wait for long shipping times. Although to be fair, international shipping can take much longer than 9 days, but I still can’t understand how local shipping could take that long.
However, keep in mind that I’ve experienced a lot worse. Hair Extension Sale literally scammed me by not shipping the product I paid for… until I opened a PayPal dispute and then I got the product in 30 days.
On the positive side, the package I received was really beautiful. It was probably one of the best packages I have seen used by a hair company. The tape in hair extensions I received was packed in a cute little pink box that had the company’s name and logo on it. The box was made using some good quality materials. This ensured that the products inside do not get damaged in any way during delivery. The hair extensions inside were neatly coiled so that they don’t get tangled. However, because the extensions were coiled, it meant that when I unwrapped them, they were all wavy. So, before I could use them, I had to straighten them. But this wasn’t such a big deal, because I usually do straighten the hair extensions anyway, even if they don’t need to be straightened. I do this just to test out the hair extensions and to see how the hair would hold up when exposed to high temperatures. This test did not go so well, and Bombay Hair did not score high in this. When exposed to heat, the hair extensions started to dry up almost immediately.
Another thing that is important to note is that Bombay Hair advertises to Canadians… but also ship from Canada! I know I have lot of US readers that probably won’t understand this. Let me explain. We Canadians get bombarded by advertisements from US retailers on a daily basis. One thing that is really annoying for us is to see a retailer advertise like crazy and when we finally make a purchase, we learn that the US retailer will ship from the USA so we have to pay duty fees. This is really unfair because it’s not mentioned on the website. And if it is… it’s in the fine prints somewhere. Additionally, the prices automatically convert to Canadian dollars with the Canadian flag next to your cart, so you think you are buying from a Canadian retailer… only to get slapped with long shipping delays and duty fees.
I’ve experienced this from many retailers. Clip Hair Canada mislead you into believing that they are Canadian. But it’s a UK company that ships from the UK!!! And Glam Seamless charged me 50% duty tax. Can you imagine this? I bought 200$ of extensions and had to pay DHL 100$ just to get my order. Same thing with Luxy Hair, they charged me $20 duty fee on a $150 purchase. On the other hand, Bellami didn’t charge me duty fees despite shipping from California.
As a Canadian that buy a lot online, I feel as if I’m playing minesweeper whenever I buy. It’s really hard to know where companies ship from. For instance, Hair Extension Sale plastered the Canadian flag all over their website… and they ship from China!
The good thing about Bombay Hair is that they ship from Canada so it’s fine that they advertise to Canadians. Just like Canada Hair ships from Canada. This is very important to assess how trustworthy the company is.
Bombay Hair prices
My customers usually ask me to purchase the extensions for them since I have experience with it and know how to find the good ones. I had heard of Bombay Hair before but had never purchased any of their products. I decided this was as good a time as any to try their hair extensions. But before I settled for one, I did a quick comparison online for the many retailers available and the prices they offer.
As is usually the case with hair extensions, I found a huge variation in terms of the price range of the hair extensions offered by different retailers out there. Some of the hair companies were offering tape in extensions for as little as $30 per set while other companies like Bombay Hair charged around $110 per set. There were others still like Bellami Hair and Glam Seamless where the hair extensions cost way more than this. So, you can say that Bombay Hair provided a fairly average price range. In short, not too high that they become unaffordable, but not too low that you start doubting the quality they will offer.
The final verdict
No hair company is perfect, just like Bombay Hair wasn’t perfect. The company has its own set of pros and cons, and anyone trying to decide whether they should purchase hair extensions from them should take them into consideration.
But overall, I didn’t like Bombay Hair too much. The website is trustworthy, returns are accepted with conditions of course, so they are not a “scam”. It’s a real company and you don’t have to worry about being blatantly scammed. However, the hair extensions offered by Bombay Hair weren’t that good. As someone who literally installed hundreds of hair extensions, I am very familiar with lot of brands. And Bombay Hair tape-in extensions weren’t great because they shed a lot and the extensions don’t stick well. I complained to the company by sending an email. I received an automatic reply from Bombay Hair confirming that they’ve received my email. However, the company never got back to me. It’s been 1 month now so it’s pretty safe to say that the company decided to ignore me. As mentioned in my general bombay hair review, it seems the company has a pattern of ignoring customers’ complaints. In short, you get what you pay for. Since the hair extensions are not the most expensive ones available, the quality isn’t the best either. But they still do the job nicely and would last you for a long enough time if they are used with proper care.
If you have purchased hair extensions from Bombay Hair, please leave your Bombay Hair review below. I would love to read about your experiences too!
Here’s a breakdown of the pros and cons
Now, to quickly recap all the good, bad, and ugly of the tape in hair extensions I bought from Bombay Hair, I have listed the pros and the cons below. These will help you get a clear idea about whether you want to purchase hair extensions from them or not. Also, do read the full review of the company so that you can have all the information in front of you.
Dina lange -
I have short hair and missed my old long hair so I got this. Best purchase ever!
Ashley Gray, Etobicoke canada -
I am so glad that someone is calling them out about the “virgin” hair thing. Thats plain false advertisement. the hair is no where close to be virgin. I feel that I got scammed, because I was no naive to beleive the virgin hair was this cheap. My hairdresser was so furious and felt bad for all the other customer that think are bying virgin hair at a low price 🙁
I am so glad that someone is calling them out about the “virgin” hair thing. Thats plain false advertisement. the hair is no where close to be virgin. I feel that I got scammed, because I was no naive to beleive the virgin hair was this c
sarah -
Not really worth the money if you’re looking to wear hair extensions every day. When you first receive the hair it feels soft and lush then after 3 months, it starts to shed like crazy and stay matted up, even when I stuck to the rules by washing it less often, only using non sulfate shampoos and conditioners, using less heat on the hair. It still ends up being crap after 3 months.
Not really worth the money if you’re looking to wear hair extensions every day. When you first receive the hair it feels soft and lush then after 3 months, it starts to shed like crazy and stay matted up, even when I stuck to the rules by washi
lisa -
I just purchased my third set of Bombay Hair lmost 4 weeks ago, within 2-3 weeks it started looking like a bird’s nest. With my first box I did feel like the hair was drier than I expected. Then when I got my second box, I felt the same way… the reason why I ordered a third box was because I was almost afraid to try something else not sure if it would be worse. But I must say within no time the hair starts to shed, become sparse and looks pretty dry, this is my opinion,
I just purchased my third set of Bombay Hair lmost 4 weeks ago, within 2-3 weeks it started looking like a bird’s nest. With my first box I did feel like the hair was drier than I expected. Then when I got my second box, I felt the same wayR
katherine -
I am normally a girl who sticks to one brand. But was curious about Bombay Hair and decided to steer away from my normal Bellami hair after I NAIVELY beleived they were vergin hair for lower prices then remy hair from Bellami. I guess it was too good to be true and I regret even getting them in the firt place.
I am normally a girl who sticks to one brand. But was curious about Bombay Hair and decided to steer away from my normal Bellami hair after I NAIVELY beleived they were vergin hair for lower prices then remy hair from Bellami. I guess it was too good
Emma -
I payed 25$ for overnight shipping 1 day since i was moving to my new house and i was afraid that the order will be shipped to my old house and i alredy mooved. Note that i ordred them on monday and was mooving on thursday so i was 100% sure i will get them on tusday if not wednsday the latest. Well let me tell you I got them friday and I was luky the new owners were not theives.
They did not want to refund me after i explained that i payed friking 25$ for overnight shipping and did not get them in 1 day.
I payed 25$ for overnight shipping 1 day since i was moving to my new house and i was afraid that the order will be shipped to my old house and i alredy mooved. Note that i ordred them on monday and was mooving on thursday so i was 100% sure i will
Rachel -
I wish saw this before ordering.
Julie -
I never write reviews but I wanted to because this company has EXCELLENT customer service. They were so prompt to answer my questions and confirmed my color choice with me by asking for photos of my hair in natural light. They just really make you feel so comfortable.
I never write reviews but I wanted to because this company has EXCELLENT customer service. They were so prompt to answer my questions and confirmed my color choice with me by asking for photos of my hair in natural light. They just really make you fe
Nicole -
Not impressed with the quality of this hair for the money spent, especially with the number of YouTube and Instagram reviewers raving about them 🙁
Jessica -
Ordered ombre hair extensions and the color send did not match the picture shown oon their website. Bombay did not return emails about the issue. Hair is decent quality but you can tell it’s half synthetic. It has lasted two Months and now I’m shopping for a better company to buy from.
Ordered ombre hair extensions and the color send did not match the picture shown oon their website. Bombay did not return emails about the issue. Hair is decent quality but you can tell it’s half synthetic. It has lasted two Months and now I
Lisa -
Ive been wearing hair extensions since 2011 so I have tried a few different kinds. This was my first time giving them a chance and I have to say these are THE WORST extension I have bought so far, as soon as I opened the package I realized how bad they were.
Ive been wearing hair extensions since 2011 so I have tried a few different kinds. This was my first time giving them a chance and I have to say these are THE WORST extension I have bought so far, as soon as I opened the package I realized how bad th
Elizabeth dion -
I sent 3 email to complaint about my tape in falling and not even 1 reply!
Kylie D -
This company sells horrible curling irons. They do not hold a curl. They will not exchange or give a refund because the item was on sale. I tried to leave a review on their website and they just keep deleting it. DO NOT BUY ANYTHING FROM THEM.
This company sells horrible curling irons. They do not hold a curl. They will not exchange or give a refund because the item was on sale. I tried to leave a review on their website and they just keep deleting it. DO NOT BUY ANYTHING FROM THEM.
tasha D. -
i recently purchased a set of 22 inch extensions for 340$ as soon as i pulled it out of the package it was ratty and shedding this hair is FAKE AND A WASTE!!!!!!!!!!!!
THEY REFUSE TO GIVE ME A REFUND I CAN LITERALLY SUE FOR THIS
Cate -
I recently purchased a pack of 20 inch extensions that are clip in, they are the worst extensions ive ever had. They are constantly nappy, they dont straighten properly with a straightner and they are super frizzy. I contacted their customer service team and it was a completely awful experience a waste of my time for sure. They offer nothing to benefit you for the purchase and given how expensive the extensions are its pretty sad a company has no sympathy for their poor quality of hair or customer service. Anyone looking for wicked clip ins try ***** I ordered from there after Bombay was useless for helping me. Bombay wouldnt even offer anything like discount, free shipping just nothing. ***** products are amazing and their customer service team reached out to me asap to help me unlike Bombay, they made me wait nearly 2 weeks to respond to my situation which is unacceptable. Ill never purchase from Bombay again!
I recently purchased a pack of 20 inch extensions that are clip in, they are the worst extensions ive ever had. They are constantly nappy, they dont straighten properly with a straightner and they are super frizzy. I contacted their customer service
Alyssa J -
I recently purchased the Tamana Hair Styling kit from Bombay hair Canada. I’ve e-mailed them wanting to return it NUMEROUS TIMES and they would not get back to me so I then called and explained how crappy this kit was and how I wanter to return it AND THEY WOULDNT RETURN IT. what a piece of garbage company, DO NOT BUY FROM HERE NOT WORTH THE MONEY.
I recently purchased the Tamana Hair Styling kit from Bombay hair Canada. I’ve e-mailed them wanting to return it NUMEROUS TIMES and they would not get back to me so I then called and explained how crappy this kit was and how I wanter to return
Marcy V. -
I purchased the 5-in-1 Curling Wand for my daughter for a Christmas present. my order was purchased in December 2017, which she didn’t start using the curling iron until January 2018. The curling iron was used a handful of times. While she loves the product, it doesn’t work. The curling iron will no longer heat up. We tried contacting for a replacement wand and was told that we would have to pay for it because it is out of warranty. Bombay products are very expensive and should last more than 6 months. I have tried phoning (leaving multiple voice messages), sent multiple emails, and even used their online chat system. Which I was told that I had to talk with someone from the warranty claim and to email their support team at support@bombayhair.com. I have sent several email messages to them and NO ONE will get back to me. I was even notified in my chat that a representative would get in contact with me. to date no phone call or email from their representative. Very poor customer service. Again, Bombay products are very expensive. They should last more than 6 months. I have had a $30 curling iron from ******* that has lasted me for years. Unacceptable.
I purchased the 5-in-1 Curling Wand for my daughter for a Christmas present. my order was purchased in December 2017, which she didn’t start using the curling iron until January 2018. The curling iron was used a handful of times. While she love
Cheryl Shepherd -
Worst customer service ever. I ordered the wrong iron by mistake last September. I PAID for s return label which I NEVER received. Repeated attempts to ask them to send the label have been IGNORED. It should not take months for a response. Buyer beware!!
Worst customer service ever. I ordered the wrong iron by mistake last September. I PAID for s return label which I NEVER received. Repeated attempts to ask them to send the label have been IGNORED. It should not take months for a response. Buyer bewa
Holly Rhodes Sharpe -
Be aware that Bombay refuses to exchange products after 14 days from delivery. If you use a coupon code – all sales are final. Poor customer service!!!!
Chelsea Kinden -
Just wondering how long does it take for an order to be shipped? I’ve order from their boxing day sale Dec 26 and have yet gotten an email stating my order is shipped , it’s January 15, I live in alberta. Can anyone tell me their experience? How long do I have to wait until I receive my package? I’m hesitate as I figured it would be shipped by now, as I’m moving next week 🙁
Also, I’ve tried calling the number on this page and it’s not the right number. I’ve inboxed them on this page a few days ago & no reply. AND I’ve emailed them with still no reply 🙁
Just wondering how long does it take for an order to be shipped? I’ve order from their boxing day sale Dec 26 and have yet gotten an email stating my order is shipped , it’s January 15, I live in alberta. Can anyone tell me their experie
DO NOT ORDER FROM THIS COMPANY! -
The hair is obviously not real at all. It has tons of black streaks throughout the Ash blonde hair, which is reality is buttery yellow and brassy!! I purchased the hair for an event, and was pressed for time to make a color change, and decided although the tester was yellow I could wash them in purple shampoo diluted water and have them ready to wear. So many professionals do the same thing!!!
Big mistake, they were shedding and falling apart after one wash. I gave them a deep conditioning, never blow dried them at all and let them air dry. I was gentle with bruising them. There was absolutely no reason for this to happen. I reached out to customer service, who were no help at all and never replied. I have not even wore them once. I’ve had them less then 2 weeks!! I cant believe the professionalism!! There is a reason they have no contact number, as they know people will complain. I am so so upset. I paid $170 for some effing synthetic mix hair. I feel cheated!!
The hair is obviously not real at all. It has tons of black streaks throughout the Ash blonde hair, which is reality is buttery yellow and brassy!! I purchased the hair for an event, and was pressed for time to make a color change, and decided althou
Emily D -
I ordered over $500 dollars worth of extensions that never arrived and their customer service is soooooo terrible. They don’t ever respond to their emails! Their live chat which claims to be from 9am-5pm is NEVER available. Terrible customer service. I’ve been trying to get help for 2 months and have emailed over 20 times! Worst experience ever!
I ordered over $500 dollars worth of extensions that never arrived and their customer service is soooooo terrible. They don’t ever respond to their emails! Their live chat which claims to be from 9am-5pm is NEVER available. Terrible customer se
Victoria -
I ordered ash blonde and platinum blonde tape in hair extensions. They are super yellow but you have to tone them to get the real blonde color they advertise. Be careful using purple shampoo that has oil of any kind because your tape in hair extensions will fall out. Bombay hair has no phone number you cannot speak to anyone and it takes weeks for them to reply to an email regardless of how they say it will take 24-48 hours. If you return an item you will not informed that it has arrived until a month later and they hold your money hostage. Hope this helps somebody.
I ordered ash blonde and platinum blonde tape in hair extensions. They are super yellow but you have to tone them to get the real blonde color they advertise. Be careful using purple shampoo that has oil of any kind because your tape in hair extensio
Jessica -
I am still waiting for an order made back in the holiday!
Preeti -
they don’t reply to any of your messages products r good but service is very poor they charged me to send my stuff in 2days and stuff is out of stock what a joke
angie palmer -
I placed an order on 12/16/18 and still have not rec’d it! I have emailed with no response and called the number on the site and it is another business. I would like to cancel my order considering I was charged $110.00 on 12/16 and have never received any product!!
I placed an order on 12/16/18 and still have not rec’d it! I have emailed with no response and called the number on the site and it is another business. I would like to cancel my order considering I was charged $110.00 on 12/16 and have never r
Samantha -
DO NOT ORDER FROM THIS COMPANY! The hair is obviously not real at all. It has tons of black streaks throughout the Ash blonde hair, which is reality is buttery yellow and brassy!! I purchased the hair for an event, and was pressed for time to make a color change, and decided although the tester was yellow I could wash them in purple shampoo diluted water and have them ready to wear. So many professionals do the same thing!!! Big mistake, they were shedding and falling apart after one wash. I gave them a deep conditioning, never blow dried them at all and let them air dry. I was gentle with bruising them. There was absolutely no reason for this to happen. I reached out to customer service, who were no help at all and told me basically I was stuck with them. I have not even wore them once. I’ve had them less then 2 weeks!! I cant believe the unprofessionalsm!! There is a reason they have no contact number, as they know people will complain. I am so so upset. I paid $170
DO NOT ORDER FROM THIS COMPANY! The hair is obviously not real at all. It has tons of black streaks throughout the Ash blonde hair, which is reality is buttery yellow and brassy!! I purchased the hair for an event, and was pressed for time to make a
Davina -
I wrote 3 reviews on the website and all 3 got taken down. Their service is horrible. In the last 2 years I’ve bought the 5-1 wand set twice because it breaks down after a year. I’ve had hair tools for much longer and paid much less for them. This product is horrible and so is the company’s service. Save your money.
I wrote 3 reviews on the website and all 3 got taken down. Their service is horrible. In the last 2 years I’ve bought the 5-1 wand set twice because it breaks down after a year. I’ve had hair tools for much longer and paid much less for them. Thi
Char -
The worst customer service
So I ordered the 5in1 styling tool, I’d wanted it for ages and I found a voucher which made it a bit more reasonably priced. When it came it was faulty, I asked for an exchange and customer services said that I had to return the faulty ones but that they don’t provide returns labels. After stating I wasn’t willing to pay for return delivery of a broken product they said they would refund it once I had posted them and sent proof of postage (spoiler alert: they didn’t).
Well my replacement came and….. it was the wrong product, a much cheaper curling iron. I emailed customer services again and said this time I wanted a refund. They initially told me I couldn’t as I’d used a discount code, however when I opened a paypal dispute they changed their mind and said that I could. This time they sent me a returns label (don’t know where that ability magically appeared from) so that I could send them the incorrect product back. They said they would refund me completely once I showed them proof of postage.
So after I completed all of these steps I asked when I would get my refund, I got an email saying they had re-sent the product… to a house that I’d already told them I had moved out of…. and beside that point I was due a refund not another set of curlers!
I let them know I was escalating my paypal dispute at this point if I didn’t receive proof of refund as I only had a couple of days left to do so and I had no faith in them at this point…. they accused me of threatening them.
So now I have my money back through escalating to paypal and I’m down £4 from the original return postage that they’ve never refunded me.
Please don’t shop here, it’s really not worth dealing with the most incompetent customer service team I’ve ever spoken to.
The worst customer service
So I ordered the 5in1 styling tool, I’d wanted it for ages and I found a voucher which made it a bit more reasonably priced. When it came it was faulty, I asked for an exchange and customer services said that I had to
Marta -
To be fair I can’t really comment on the shipping or the customer service but I’m not going to decrease their score without having reason to. But keep this in mind when reading this review. I’ve had one type of tape hair extensions from a different company before using Bombay hair and it was awful. I didn’t know it was not normal for hair extensions to matte so much it was like a rats nest every day even when brushing them once every few hours. When I got the Bombay hair I didn’t have any issues with tangling or shedding. I’ve had these tape ins installed (obviously with reapplication) for a year and a half. It’s time for me to get new hair but my hair stylist said only the last time I saw her that the hair in for weft was decreasing. I’ve never had any reason to believe my hair was synthetic. I agree that they get drier after heat but again, it’s kind of a comparison thing. I honestly wonder how legit any of our reviews are because we are purchasing hair from real human heads. It’s not a product that the company manufactures. So beyond quality control and customer service, there’s not much a company can do. I always read positive and negative reviews of hair extensions and I think we need to take them with a grain of salt. Most of the comments here did not apply to the hair I bought and used from this company. But that’s not to say that it wasn’t true for you.
To be fair I can’t really comment on the shipping or the customer service but I’m not going to decrease their score without having reason to. But keep this in mind when reading this review. I’ve had one type of tape hair extensions from a diffe
Marta -
Edit* because I forgot to mention that the colours on the website are REALLY difficult to see what they are in real life. Some of the colours look different in each shot. I also fine that in the brown range they are all either very dark or warm toned which makes me think they are catered to women with naturally dark hair. I’m not entirely surprised given most extensions come from India and I realize I’m not buying Russian hair (I wish). For the record I am slavic and have very thin hair that is like an ashy medium brown. There are other brands that, while their quality is lacking, they have much more shade options that work for my ethnicity. That’s been very frustrating for me to not have an option in between dark/warm/coppery almost or straight up blonde.
Edit* because I forgot to mention that the colours on the website are REALLY difficult to see what they are in real life. Some of the colours look different in each shot. I also fine that in the brown range they are all either very dark or warm toned
Vanessa Lynn O’Neill -
awful quality, they used to be good but now they have poor quality