Foxy Locks hair reviews: ***If you purchased hair extensions from Foxy Locks, please leave your review at the bottom of this page!***
Foxy Locks Reviews
FoxyLocks.com extensions Reviews: Did you buy extensions from Foxy Locks? If so, please leave your Foxy Locks’s review below.
In this review, I will be reviewing Foxy Locks. I purchased my hair extensions with my own money. This is an unbiased review.
Table of content
- Introduction
- Foxy Locks online reviews
- The Website and the Buying Process
- Shipping and Duty Fees
- Hair Quality
- Final Verdict
Introduction
Foxy Locks is one of those online stores for hair extensions that are generally not that well known. This is why I only discovered them accidentally. I was searching for various henna tattoo tutorials on YouTube. One particular tattoo was really gorgeous. Obviously, I wanted to look at more similar designs. So, I ran a search on the YouTube channel creator, who as it turned out also had a hair extension e-store. This was how I stumbled across Foxy Locks. As someone who often reviews various hair extension e-retailers, Foxy Locks seemed to be a good candidate.
Foxy Locks is a UK based hair extensions e-commerce store that was established in 2009. From what the online reviews suggested, they have come a long way since then in terms of the quality of the hair extensions and customer service etc. Foxy Locks also has a YouTube channel as well as profiles on various social media platforms such as Instagram and Facebook. The YouTube channel has about half a million subscribers! The YouTube channel basically consists of various hair tutorials which are all quite cool. All of these tutorials showcase the company’s hair extensions. On top of this, they also have a substantial number of followers on their social media profiles, which are all quite active. In other words, Foxy Locks has a fairly solid online presence. Seeing this apparent popularity of Foxy Locks, I was actually quite surprised that I hadn’t heard about them before.
In terms of product range, Foxy Locks is rather limited. They only offer one type of hair extensions, i.e. clip in hair extensions. Apart from this they also have a small variety of accessories on offer too. The clip in hair extensions is available in 4 different lengths and thicknesses. Generally, the longer the hair length is, the more they will weigh. In terms of color selection too, I found Foxy Locks to be lacking severely. They have very few shades available. In fact, even the standard colors like the blonde shades #613 and #60 were not available.
This review will be about my general experience shopping on Foxy Locks. If you wish to read a detailed review about the hair quality of Foxy Locks extensions, click here.
READ MY REVIEW ABOUT FOXY LOCKS HAIR QUALITY
Foxy Locks online reviews
A general practice I do before trying out any hair extensions’ e-commerce store is to check out the online reviews about the company. I found plenty of reviews for Foxy Locks on both Instagram and YouTube. However, it was quite apparent that many of these had been sponsored by the company, so I read those reviews with a grain of salt. Almost all of the YouTube and Instagram influencers that had reviewed Foxy Hair were also offering exclusive discounts or coupon codes for Foxy Hair that included their name or their social media handles. Of course, Foxy Locks isn’t the only retailer to do so. Many other hair extensions companies such as Luxy Hair also have a similar marketing strategy.
Apart from this I also found a few positive reviews for Foxy Locks on Trustpilot and some negative reviews on Makeup Alley’s website. The company doesn’t have a profile on BBB. All in all, I found a mixed opinion about the company in the many reviews I came across.
The Website and the Buying Process
I have reviewed several hair extension companies lately and I have noticed that the way the retailer’s website is designed makes a lot of difference. I feel e-commerce retailers, should really pay a lot of attention to this aspect of this business, however, it I something that is often overlooked.
Foxy Locks website was quite simple. The initial impression was that the website looked just okay but nothing remarkable or noteworthy. In terms of general aesthetics of the website, and its user-friendliness and responsiveness, I found Foxy Locks’ website to be a step below what I had seen on other websites I have reviewed. The mobile version of their website was even worse than the desktop version.
When it comes to hair extensions, it is important for the customer to be sure about the color that they are about to purchase. For this, the customer needs plenty of good pictures of each product. However, in the case of Foxy Locks, I only saw 2 pictures per color which is not enough to make a sound decision, in my opinion. On the positive side though, the product descriptions provided on the website were quite thorough and well-written. They contained a lot of information about the products, the payment and pricing, the shipping details, and the return policy. In other words, you can find all the information you need on one page without having to scour the whole website or refer to the FAQ section.
Another good part of the Foxy Locks’ website is that the checkout process was very simple. Moreover, you can also make an account there in order to track your order. The retailer accepts payment in the Pound Sterling (GBP). Apart from the standard payment methods, you can also pay through PayPal, which is always a good option when you are purchasing anything from a company that is located outside your country. If you have a coupon code, it is easy to miss the place where you are supposed to it during the checkout process since it isn’t clearly mentioned. You need to use it right at the end at the time of payment.
Shipping and Duty Fees
Foxy Locks offers their Canadian customers two options for delivering their orders. These are Royal Mail tracked and International DHL Express. The delivery time and the shipping costs for both of these are different. Royal Mail costs 12.05 USD for shipping and it can take 15 to 21 days for your order to be delivered. On the other hand, DHL takes 5 days to deliver your order but costs 27.21 USD for shipping. On top of this, Foxy Locks also charges its customer’s duty fees if you are based outside of the UK. Since I am based in Canada, I also had to pay the duty fee. This was a little annoying for me but at least, the company had been upfront about it and had mentioned it on the website instead of simply surprising their international customers with the additional fee.
As I mentioned before, you can create an account for yourself on the website in order to track your order. Three days after I had placed my order, I received a tracking number. This was a rather long time in my opinion for the company to provide me with a tracking number. Most e-retailers provide you with a tracking number almost immediately after placing an order or as soon as your order is confirmed via a confirmatory email. However, this was only a slight inconvenience and one that can easily be ignored. It took 2 weeks for my order to be delivered. So far everything was as advertised by Foxy Hair.
After I had paid my dues and collected the package, it was finally time to unwrap it. The clip in hair extensions that I received from Foxy Locks was in a very sleekly designed package which was overall quite nice and simple. The design was similar to the package designs of Bellami Hair and Canada Hair.
The package was divided into two compartments, one big and one small. The smaller of the two compartments contained a tester strand while the bigger compartment had the rest of the clip in hair extensions. I really appreciated that Foxy Locks includes a tester strand with their orders so that customers can verify that they have received their desired product without unboxing the hair extensions. This way, they can still easily return the hair extensions in case of any issue without violating the return policy.
Hair Quality
Now, on to the most important part of the review- the quality of the hair extensions. I talk in detail about this in the review of the clip in extensions I got from Foxy Locks. You can read it here. However, in this general review of the company, I will give you a brief account of how my experience was with Foxy Locks in terms of hair quality.
READ MY REVIEW ABOUT FOXY LOCKS HAIR QUALITY
When I opened the package that I had received from Foxy Locks, the first thing I noticed was just how shiny the hair was. I believe that the company deserves kudos on the aesthetics and appearance of their valuable products. Texture wise too, I was quite happy with these hair extensions. They were soft, silky, and healthy looking. Most importantly, they were obviously human hair and not synthetic hair. The coloring on the hair was also neatly done and it was just what I had asked for. Unlike a few other hair extension retailers such as Luxy Hair, the hair color was nice and overall uniform and smooth.
The clips used on the clip in hair extensions also looked strong and sturdy. They were sewn into a mech band. I did try them on too for a little while and the clips seemed to have a good grip and held onto my hair the way they should. Although I haven’t yet used them for too long, I have a good feeling that I can wear these clip in extensions in public with confidence and without having to worry about them coming off in public.
I also ran a short heat test on the hair extensions by using a curling iron on them. Although I used the curling iron on the maximum heat, I did not notice any red flags. The hair didn’t melt, dry out or burn. In other words, Foxy Locks uses the hair of good quality for their hair extensions.
Finally, I really liked the volume and thickness of the hair extensions I received from Foxy Locks. The hair volume was really generous. One set of hair extensions gave my hair a lot of volumes. In fact, the thickness of the hair is definitely more than that you can expect from an average hair extensions retailer. On top of this, the volume of the hair was also uniformly distributed. The top to bottom thickness was great, unlike Bellami Hair and a few others. I also really liked the fact that the hair thickness matches the length. That is, the longer the hair is, the thicker the extensions are. In short, with the hair extensions from Foxy Locks, you can achieve a well-balanced and proportional finish after using their hair extensions.
All in all, I was quite happy with the hair quality and I think Foxy Locks performed exceptionally well in this department.
Final Verdict
Overall, I think that Foxy Locks performed quite well. I was very happy with the quality of the hair extensions, and I am hopeful that this quality will remain once I have used the hair extensions for a bit longer. The company’s website needed some work, but that too wasn’t a complete deal breaker, in my opinion. As they are based in the UK, so it is a highly suitable option for those in the UK to purchase hair extensions. Others will obviously need to pay duty fees. I was a bit concerned in the beginning because of all these bad Foxy Locks reviews complaining that the extensions weren’t made of 100% human hair. Honestly, I don’t know how this is possible because the Foxy Locks hair extensions I received were absolutely 100% real human hair. This review (and all the other online reviews on this website) are totally unbiased. I purchased these hair extensions with my own money and I’m not being sponsored by anyone. Therefore, I am confident when I say that Foxy Locks offer good hair quality and definitely worth the price!
So, that was my general review of the hair company, Foxy Locks. If any of you have had any experience with them, then please do share your views. Also, you can read in detail about my opinion of the quality of the hair extensions I received from Foxy Locks by clicking here.
Jennifer -
I have been buying Foxylocks for 6 years now and absolutely love the quality and large colour range they stock. Stunning hair extensions that blend really well and aren’t fake looking. I use these on all my hair models and recommend to all of my clients, friends and family. Thankyou Imogen for creating such beautiful hair extensions that are affordable! X
I have been buying Foxylocks for 6 years now and absolutely love the quality and large colour range they stock. Stunning hair extensions that blend really well and aren’t fake looking. I use these on all my hair models and recommend to all of my cl
Chloe -
I have been a happy foxy locks customer for about 2 years now and in all that time I have purchased 4 sets that all have been beautiful and excellent quality and have lasted me a long time. I have worn my extensions every single day they have also been washed, curled straightened had products applied to them and the quality are still great.
I have been a happy foxy locks customer for about 2 years now and in all that time I have purchased 4 sets that all have been beautiful and excellent quality and have lasted me a long time. I have worn my extensions every single day they have also be
Steph -
Saw this site on Instagram. When i went to their page i looked on their tagged photos. All great pics. When you order you can use a code for free falsie lashes. Beautiful hair and the color was very accurate to photos. I love them
Mary -
I love this brand, better than luxy hair and bellami.
Cassandra -
I never had an issue with the quality or the hair in general.
Annie -
Wow… they didn’t even send me both pairs of extensions that I ordered. What a rip-off. **DO NOT ORDER FROM THEM!!!!!!!!
Reema -
Horrible company. Gave me a reaction to the scalp and when complained the company refused to do anything, called me weird for the reaction, called
Me a liar and said tough luck. Our products are good so it’s your problem you have had an issue. I was humiliated and insulted!
Please please please do not buy! Better companies out there … who will be involved with you after care not just grab your money and not care !
Horrible company. Gave me a reaction to the scalp and when complained the company refused to do anything, called me weird for the reaction, called
Me a liar and said tough luck. Our products are good so it’s your problem you have had an issue. I wa
WW -
Bait and switch
UPDATE ( look at my profile picture these are the extensions foxy locks passed off on me as platinum so Dishonest!!!)I have been a client for years and had a couple issues in past but in all have been happy with my extensions. I just ordered two sets of platinum extensions on cyber Monday. Website claimed one was back ordered. I contacted foxy and they were like oh no we have them. Well I am sooo soo upset (understatement) that they sent extensions but put another blonde in the platinum box. They are sooo YELLOW they look like Hollywood. You can clearly see these are not platinum. To push off a product that is clearly not the right product and think the customer will not notice is so wrong on every level and a Integrity issue. I would like what I ordered. Have many pics of what was sent and submitted them to foxy. Will update this when it is made right.
Bait and switch
UPDATE ( look at my profile picture these are the extensions foxy locks passed off on me as platinum so Dishonest!!!)I have been a client for years and had a couple issues in past but in all have been happy with my extensions. I just
Denise -
Terrible quality and defective. Found strands of black PLASTIC in my blonde extensions! These are supposedly 100% real hair extensions. None of it should be plastic! I complained and said that the plastic strands of hair in the extensions had MELTED and ruined my GHDs and the other hair and I was told by customer services that, and I quote;
‘These strands are left over from the manufacturing process and can easily be removed by gently pulling them out without affecting the set in any way. Once your straighteners have cooled, this can be easily wiped off with a damp cloth. ‘
£130 for supposedly real human hair extensions, that they acknowledge that are defective. I now have melted black plastic on my GHD’s, melted plastic in my hair extensions and they wont give me a refund because I’d washed the extensions so the return would be void.
Awful, avoid this at all costs. I’ve never bought such shoddy extensions in my life. Hair is also thin and bad quality. Also Paid for Express Delivery. Arrived late.
Terrible quality and defective. Found strands of black PLASTIC in my blonde extensions! These are supposedly 100% real hair extensions. None of it should be plastic! I complained and said that the plastic strands of hair in the extensions had MELTED
Agnes -
This is absolutely unbelievable! I used to always buy the eyelash glue from them but this time they have sent a completely different one. I have ordered the dark one a different formula and the one they sent was clear and dried out supper crusty. It gave me a horrible allergic reaction with a red bulge on the left eyelid. The company takes no responsibility for that even though the photograph on their website does not match the actual product. Terrible! I will never buy from them again!
This is absolutely unbelievable! I used to always buy the eyelash glue from them but this time they have sent a completely different one. I have ordered the dark one a different formula and the one they sent was clear and dried out supper crusty. It
Laura Peterson -
Brigit was the worst customer service representative I’ve ever experienced. I’ve spent thousands of dollars of foxy locks brand of hair in the past two years and the most recent purchase of hair I received was terrible quality and I decided to reach out to the company because I was only able to get a few wears out of the hair. Brigit was absolutely no help. She gave me the run around for two weeks and then finally asked me to send the product back and she will review it. I sent 20 pictures and videos of the hair including the 11 purchase orders I’ve made in two years. Brigit turned me off from ever ordering from your company again. I will be reporting her to the Business Bureau. She deserves to be fired.
Brigit was the worst customer service representative I’ve ever experienced. I’ve spent thousands of dollars of foxy locks brand of hair in the past two years and the most recent purchase of hair I received was terrible quality and I decided to re
Frank -
I bought some blonde extensions after checking with customer services they would be ok to be dyed copper. They insisted they were.
When they arrived, one of the clips was dangling off, and some others were loose.
I dyed the extensions twice, applying salon-use dye (Wella) with the same method I did to my own hair. My own hair came out looking beautiful. After two attempts and £50 dye the drain on hair dye, the dye wouldn’t take to the extensions. They went from bright copper in places to a muddy brown in others and looked ridiculous. I have been dying my hair and extensions for over 10 years and have never seen any come out this badly. I believe this is down to how the extensions were treated and their synthetic materials. They feel very plasticky and bad quality.
Do not buy this brand if you want to dye them, despite what the company says.. A waste of £200.
I bought some blonde extensions after checking with customer services they would be ok to be dyed copper. They insisted they were.
When they arrived, one of the clips was dangling off, and some others were loose.
I dyed the extensions twice, applying